Delivery and Return Policy

Delivery Policy

1. Delivery Timeframe

At Vaidyaratnam, we strive to deliver your orders as quickly and efficiently as possible. The standard delivery timeframe is between 3 to 7 working days from the date of order confirmation. Working days are defined as Monday through Friday, excluding weekends and public holidays.

Note: TAT TIME MAY VARY ACCORDING TO PINCODE

2. Shipping Costs

Free Shipping: We offer free shipping on all orders with a minimum purchase value of ₹1500.
Special Products: Shipping fees for certain special products will also be waived.

3. Delivery Fee for Orders Below ₹1500

For orders below ₹1500, a standard delivery fee will be applied. This fee will be calculated at checkout based on the delivery location and the weight of the package.

4. Delays

While we make every effort to deliver your order within the stated timeframe, occasional delays may occur due to unforeseen circumstances such as adverse weather conditions or logistical issues. We appreciate your patience and understanding in such cases.

5. Delivery Address

Please ensure that the delivery address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

Return Policy

At Vaidyaratnam, we are committed to providing you with the best shopping experience possible. If you are not completely satisfied with your purchase, we're here to help. Please read our return policy carefully to understand your rights and obligations.

1. Eligibility for Returns

Timeframe: You have 7 days from the date of delivery to return an item.
Condition: Items must be unopened and in the same condition that you received them. They must also be in the original packaging. A receipt or proof of purchase is required for all returns.

2. Return Process

Initiate a Return: Contact our customer service team at support@vaidyaratnam.com to initiate a return. Provide your order number, item(s) to be returned, and reason for return.
Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to return your item(s).
Ship Your Return: Pack the item(s) securely in the original packaging, and include all accessories, manuals, and documentation. Our logistics partnesr will then arrange pick-up.

3. Refunds

Processing: Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund. In the event of rejection of refund, the same will be notified to the customer.
Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Exchanges

If you need to exchange an item for the same product, contact our customer service team at support@vaidyaratnam.com. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@vaidyaratnam.com. We will arrange for a replacement or refund at no additional cost to you.

6. Contact Us

If you have any questions about our return policy, please contact us at:
Email: support@vaidyaratnam.com
Phone: +91-7034430000
Working Hours: 9:00 AM - 6:00 PM

Thank you for shopping with Vaidyaratnam!

Disclaimer:
Vaidyaratnam Oushadhasala Private Limited reserves the right to update or modify this Delivery and Return Policy at any time without prior notice. Please check our website for the most current version.
By making a purchase on www.vaidyaratnamstore.com, you agree to abide by the Terms and Conditions and in this Delivery and Return Policy. If you have any questions or concerns, please contact our customer care team for assistance.